Need help? We've got you covered.

At Trade Tools Pro, we’re committed to making construction project management as simple and efficient as possible. If you need help using our platform, you’re in the right place.

Frequently Asked Questions
Before reaching out, check out our FAQs, where we’ve answered common queries about setting up projects, managing variations, and tracking approvals.

Contact Support
Still need assistance? No problem! Our support team is here to help. You can reach out via email or chat, and we’ll get back to you as soon as possible.

Variation Guide
Learn more about our variation functionality, the approval process, variation reporting and more by clicking here.

Project Guide
Learn more about our project functionality, how to add your contacts, the difference between participants and operatives and more by clicking here.

Frequently Asked Questions

How do I create an account?

To register an account with us, download our app on your phone or tablet. Our app is available on the App Store or Google Play. Once you have downloaded the app, it is straightforward to sign up.

How do I add a contact?

The process to add a contact is very simple. To get started, all you need is an email address. If your contact is already on the app, entering their email address will send them an invitation to connect on the application. If they have not already joined, you can send them an invite to download the app and connect. It could not be simpler.

How do I set up my first project?

Once you have downloaded the app and set up your account, head to the "Projects" section and click "New Project".

Setting up a new project is split into three steps:

Step 1: Details
Give your project a name and a description. Once you have done this, press 'Save & Continue'.

Step 2: Files
Upload any documents or photos relevant to the project, including PDFs or images. These files will be attached to the project for easy reference.

Step 3: People
Finally, add participants to your project. Participants must already be a contact before you can add them.

For more details on setting up projects, click here.

How do I add variations?

If you have been invited to a project and are ready to add a variation, click into the project and select the Variations tab or click the "New Variation" button.

To create a variation, you need to enter the following details:

Work Description: A brief description of the variation work.
Estimated Days Work: The approximate duration of the job.
Materials: The materials required to complete the job.
Estimated Materials Cost: An estimate of the material costs.
Location: The job location.
Supporting Documents: Upload images or PDFs to support approval.

To find out more about our variation process, including approvals, click here.

How do I contact customer support?

You can reach out via email or live chat on our website. Our team will respond as soon as possible.